We are committed to ensuring your wine experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the delivery of your wines, please talk to us on 02 4868 2300.
Delivery Policy
Southern Highland Wines Customers are from all around Australia and we put a lot of time and effort into making sure that wherever you are, the best possible delivery network is available to get your wines to you quickly and easily.
Our Delivery Carriers
Currently Southern Highland Wines delivers to all States and Territories. All of our Delivery Carriers are committed to providing a high quality parcel service with consistent on-time delivery.
Where do we deliver?
In order to purchase Goods from Southern Highland Wines, the Delivery
Address which you nominate will need to be within a location where Southern Highland Wines provides delivery services. Southern Highland Wines
will advise you if the Delivery Address which you nominate ceases to be
in an area where Southern Highland Wines delivers goods. Southern Highland Wines will not be obliged to continue to deliver Goods
to you if you change your Delivery Address and the new Delivery Address
which you nominate is not in an area within which Southern Highland Wines
delivers goods.
Delivery charges
Freight per case:
- Sydney/Canberra/SthCoast - Au$10.00
- Rest of NSW - Au$25.00
- Brisbane/Gold Coast - Au$25.00
- Rest of QLD - Au$35.00
- VIC - Au$20.00
- SA - Au$25.00
- TAS - Au$35.00
- WA - Au$35.00
- NT - Au$60.00
Please allow 1 week for delivery. All prices include GST.
Delivery Requirements
Anyone at the Delivery Address who receives the Goods
shall be presumed by Southern Highland Wines to be authorised to receive
the Goods on your behalf. Southern Highland Wines may request that the
person who receives the Goods at the Delivery Address provide
satisfactory evidence of proof of age.
Southern Highland Wines will
refuse to deliver the Goods if the person receiving the Goods is unable
or unwilling to provide evidence of proof of age. The Goods will not be
delivered to persons under the age of eighteen (18) years or to persons
who fail to provide proof of age satisfactory to Southern Highland Wines
that the person is aged eighteen (18) years or over.
Southern Highland Wines is required by law to give written instructions to the person
responsible for delivery of the liquor, requiring that the liquor be
delivered:
(a) to the adult person who placed the Order, or
(b) to another adult person at those premises who undertakes to accept it on your behalf, or
(c)
if delivery takes place on a day following the placing of an Order, in
accordance with the customer's instructions but always to a person over
the age of 18 years.
The person responsible for delivering
liquor may refuse to deliver the liquor to any person who fails to
provide proof of age satisfactory to the person responsible that the
person is aged eighteen (18) years or over.
Returns or Refunds
Risk and title in the Goods passes to you upon delivery of the Goods to the Delivery Address.
For purchases made online – if the product you receive is tainted, damaged or you receive incorrect product* call us on 02 48682300 or log in to your account and complete an RMA (Returned Merchandise Authorisation) or email info@shw.com.au within two weeks of receiving your order.
We will arrange to pick up the stock and organise a refund of the purchase price for tainted, damaged or incorrect product, and any subsequent bottles that are returned in their original condition or we will organise delivery of replacement product. Delivery costs will only be refunded if the product shipped is a result of our error. Please make sure that you include with the products the original packing slip and that the product is securely wrapped.
* Please note: where a wine vintage is not available another vintage maybe substituted.
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